I hope that you can understand that we were simply unable to meet your request, not unwilling. I can assure you that we do not treat guests booking through discount websites as second class citizens. ![]() Unfortunately, during peak tourist season at full occupancy, we simply don’t have the rooms and must honor our guaranteed room type commitments. We are committed to doing whatever we can to ensure our guests have a pleasant stay with us, including offering a one bedroom suite at $200 discount when one became available. Had you booked with us directly, you would have been informed that the room type was not available. We were unable to meet your request because we had committed and contracted for all of our rooms with two beds at the time of your stay. Those sites are very clear that no particular type of room can be guaranteed. We are very sympathetic, but must point out that reservations from those websites can lead to disappointment if you require a particular room type.
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