![]() In some cases, this setting may affect your Mouse or Keyboard. In all Windows computers, there is a setting meant to help users get a better experience of using their PC's. Solution 5: How to Change Ease of Access Settings This is a sign that the port/device isn't working because of a driver issue. Note: If you see any USB ports disabled or having an exclamation mark in front of their name, either enable them or update their drivers properly. Reboot your PC to check if your Mouse and Keyboard are now working Click Apply to save changes then exit from PropertiesÄo note that if there is more than one USB Root Hub you will have to apply changes to every single one of them. Go to the Power Management tab to uncheck this setting "Allow the computer to turn off this device to save power".After you've done that right-click the "USB Root Hub" to choose Properties Still, in device manager, navigate downwards to expand "Universal Serial Bus Controllers".Uncheck same for other keyboard and mice.Uncheck "Allow to wake up the computer".Expand the Mouse categories and other devices like the keyboard.Method 2: I recommend you to try to update the keyboard driver and touchscreen drivers in the Device Manager. If the issue still persist, refer to the below method. When the system comeback on it may not reload some drivers and this may lead to a keyboard and mouse not working issue. Click on Next and follow the prompts to run the troubleshooter. When you fast boot your PC, it closes applications and remains in a state just like when you've recently rebooted. Should it fail to detect it move on to the next solution? Solution 2: Turning off Fast StartupĪ fast boot is recommended for a shutdown and a system hibernate. Shut down your PC and restart it again to see if your PC can detect it. This port is what is used to connect your mouse or Keyboard to your PC. Try checking the PS/2 port of the Mouse or Keyboard. Solution 8: How to Restore your Windows.Solution 7: How to Change BIOS Settings.Solution 5: How to Change Ease of Access Settings.Solution 4: How to Change the Power Management Settings. ![]() Solution 3: How to Uninstall Drivers for Mouse/Keyboard.Solution 1: Checking PS/2 Mouse/Keyboard.I don't know how the boot sequence is configured in the BIOS (or UEFI, now, I suppose) of my Dell PC-that's something that I knew well in earlier versions of Windows, but haven't looked at on my Win 10 machine-but hopefully the PC will boot to one of these two media and not just go straight to the Win 10 desktop. I'll be trying either a USB thumb drive with the Win 10 install files on it or an Boot Disk disc. So, it's on to recovery mode and System Restore. (Edit: After making this post, I moved the keyboard plug to another USB port to verify that Windows would acknowledge that a keyboard had been plugged in, and it did acknowledge that, but the keyboard is still not working.) Regardless of those Windows messages, for the mouse, the mouse is not working at all, there's no pointer displayed on screen, and the mouse and the keyboard are not working. There may have been some similar messages when I plugged in the wired keyboard, but if so, I didn't notice them. The wired mouse *was*, to some extent, recognized by Windows, in that Windows popped up the typical message window indicating that it was setting up the mouse and a second window indicating that the mouse was "ready to use". Plugged in the new *wired* keyboard and mouse, rebooted a couple of times, but no luck-neither the wired keyboard nor the wired mouse are functioning.
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